Financial Empowerment Center Financial Counselor

The Financial Empowerment Center (FEC) program aims to improve the financial stability of City of Syracuse households by providing high-quality, one-on-one financial education and counseling to low-income residents. Empowerment Centers are located in areas with high concentrations of poverty and financial distress. FEC Counselor's must participate in a rigorous and prescribed training program. Upon completion, Counselors must complete a test and all necessary field work and pass all requirements within 3-months of employment.


The Financial Counselor position will report directly to Home HeadQuarters' FEC Program Manager. This is a non-­exempt position.


•       Assess client needs and develop individual financial action plans with each client

•       Provide individualized financial counseling sessions (including both initial and follow-up sessions) and achieve client outcomes

•       Make appropriate referrals and integrate other wraparound supports (i.e. benefits, tax preparation) into counseling to achieve greater results

•       Engage in ongoing follow-up with clients Collect, track and report required data using client management database

•       Participate in initial 45-hour training course and pass the exam for FEC Counselor.  

•       Participate in quarterly trainings and ongoing professional development trainings

•       Follow required protocol and program requirements

 Organizational Goals

•       Demonstrate Excellence in Customer Service & Cultural Competence

•       Treat All Coworkers with Respect & Promote Teamwork

•       Be Dedicated to Our Mission and Be Professional

•       Recognize the Value of Our Public, Private, and Not-for-Profit Partnerships

•       Build Internal Capacity

•       Be Flexible and Be a Problem-Solver

•       Exhibit Excellence in Work Ethic Ability to exercise good judgment and self ­control

•       Be self-motivated, with an ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job


•     A bachelor’s degree and two years of relevant work experience with some background in finance, financial education, counseling/coaching, or social service delivery

•     Experience maintaining an active case load

•     Knowledgeable about credit, debt, and money management; savings and investment options; and safe financial products and services

•     Excellent interpersonal skills

•     Excellent written and verbal communication skills, including public speaking skills.

 •       Bi-lingual Spanish/English preferred

•       Ability to work evenings and weekends

•       Experience working with individuals from diverse backgrounds, and with community organizations in a dynamic and fast-paced environment.

•       Able to work independently with strong motivation and flexibility

•       Working knowledge of Microsoft Word, Excel, Outlook;

•      Ability to use a client management database.


Interested parties should submit a cover letter, describing their salary requirements and qualifications, with resume and 3 professional references to: info@homehq.org. No phone calls please.

Administrative Assistant/Receptionist

First point of contact for both walk-in and telephone customers of busy, nonprofit office. The Administrative Assistant/Receptionist ensures that customers are provided with necessary program information in a welcoming, professional, fair and timely manner. The Administrative Assistant/Receptionist is also responsible for general office duties including administrative support as directed, data entry, mail and fax handling, class scheduling, customer payment and program application distribution/collection and general office upkeep. Excellent customer service skills, ability to multi-task and experience in assisting people from diverse backgrounds required. Minimum one-year experience in relevant customer service/receptionist position. Microsoft Office knowledge and ability to speak Spanish preferred. Full-time, hourly position, salary DOE. EOE

Send resume and cover letter to:              info@homehq.org

Marketing Intern

Seeking part-time marketing intern to assist non-profit staff in the creation and development of marketing materials including customer stories and testimonials, funder reports, program and event brochures and flyers and social media content. Marketing Intern will also help coordinate events including funder and customer contact, fundraising support and more. Knowledge of Adobe Creative Suite and Microsoft Office Suite preferred.

Send resume and cover letter to:    info@homehq.org 

Home HeadQuarters is always seeking students to fill various internship positions. If you would like more information about available internships, please contact info@homehq.org.